Return Policy

Customers have the right to return purchased items within 14 days from the date of purchase, provided the following conditions are met:

• The item must be unused and in its original, unopened packaging.
• The customer is responsible for maintaining the quality and safety of the product during this period.
• If more than 14 days have passed since the purchase, returns or exchanges are no longer possible.

To request a return, please contact us at: info@eluluma.lv

Returns and refunds are not accepted in the following situations:

• The product has been damaged due to the customer’s actions (intentional or unintentional), including improper use.
• The original packaging is damaged or missing.
• The product has been used.
• The product was purchased during a sale or with a discount code.

If you would like to initiate a return, please contact us at: info@eluluma.lv